Company Policy

This company Policy details the terms and conditions of our Embroidery Digitizing and Vector Artwork Conversion Services. It is a complete agreement between Embroidery Digitizing Services (we, us, our) and our website users (you, your). Please read and understand this policy document before placing an order with us. Your use of our website, mobile app, or other platforms implies that you agree to the conditions in this policy document.

Copyright Policy

Embroidery Digitizing Services creates digitized and vectorized graphics solely for our clients. You have the full right to use these designs as you desire. We will never re-sell your designs or use them for other clients. In addition, we do not keep jobs in our system for more than 30 days after delivering it to the clients.

Refund Policy

At Embroidery Digitizing Services, customer satisfaction is our priority. While we do offer refunds, we encourage you to request edits first. If, however, our services do not meet your satisfaction, a refund will be provided. Please note that our standard practice is to address concerns through edits before considering a refund.

Privacy Policy

We acknowledge your right to privacy. We do our best to keep our clients and website visitors’ data and information confidential. Please read our privacy policy below to understand how we use the information we collect on our website, mobile app, and other platforms.

Terms Definition

Before we go into the details of this Policy, let’s explain some of the terms we used in the document.

Cookie:

A cookie is a small file our website stores in your browser to keep track of your activities on our website. It provides information that helps us improve our user’s experience.

Cookie Law:

Please check the Privacy and Electronic Law 2003 for information about Cookie Law.

Personal Data:

Personal Data means any data that can be used to identify a person directly or indirectly. Our users usually provide this information during registration on our website.

Third-Party Links

Our website may contain links to third-party websites. Please note that we do not have control over the privacy policies of these third parties. We strongly recommend that you read the policy documents of these websites before you start using them or submitting your personal data.

Your Rights

Our Privacy Policy aligns with the EU Regulation 2016/679 – The General Data Protection Regulation (GDPR). In line with this regulation, all our website users have the following rights:

• The right to know which personal information we collect and how we use them.
• The right to access the personal information we collect.
• The right to correct the personal information with us if it is incorrect or incomplete.
• The right to request the deletion of your personal information from our system. If you want us to erase your data, please send an email to embdigitizingservices@gmail.com
• The right to limit how we use your personal data.
• The right to obtain a complete record of your personal data with us.
• The right to refuse our use of your personal data for specific purposes.

If you have questions or need further clarification on how we use your personal data, please let us know via embdigitizingservices@gmail.com.

Data We Collect

Here is a list of the information we may collect from our website’s users.

• Name
• Email Address
• Phone Number (Optional)
• Address (Optional)
• Company Name (Optional)
• Image/Avatar (Optional)
• Cookie and Cache management
• 2Checkout: We use 2Checkout to process payments on our website. Please check the company’s privacy policy at https://www.2checkout.com/policies/privacy-policy.
• Google Analytics: We use Google Analytics to analyze the use of our website and improve our users’ experience. This service poses zero risk to your privacy. However, if you are interested in learning about Google’s Privacy Statement, visit this page: https://policies.google.com/privacy.

Please note that sharing the Optional Information listed above is at your sole discretion.

How We Use Your Data

We ensure your data and personal information are always kept safe and secured in our systems. We protect your rights to privacy in line with GDPR. We will never use your data for unlawful reasons. We will only use the data we collect to serve you better.

We use your data to:

• Process your order.
• Manage your access to our website.
• Provide tailored experience on our website.
• Offer our services to you.
• Respond to your emails.
• Send you newsletters (You can opt-out any time).
• Analyze your use of our website and improve your experience.
• We may use your data and personal information for marketing purposes. We will always do this in line with GDPR.

Storing Your Data

• We will only keep your data as long as we need it for the purposes listed in Section 5 and for the duration permissible by law.
• We take all measures to ensure your data is safe and secure.

Data Sharing

• Sometimes, we work with third parties to provide services to our clients. These third parties include our sister companies (businesses owned by us), search engine companies, payment processing companies, advertising entities, and marketing companies. We may share your data with these third parties if it is required to complete your order.
• We may share your data with legal authorities or government officials to comply with legal requests or court orders.

Change of Ownership

In case of a merger, acquisition, or transfer of control, the new party may be given access to the parts of your data relevant to their business. However, the new party is legally obligated to use your personal data only for the purpose for which it was initially collected. Please note that we may not inform you in advance if our business is changing hands.

Right to Withhold Your Data

• You can use our website without submitting your information to us. However, this may limit your access to some parts of our website.
• You can restrict the use of our website’s cookies.

How you can access the data we collect

Per GDPR, you have the right to request a copy of the data we collect. If you need a copy, please let us know by sending an email to embdigitizingservices@gmail.com.

How we use cookies

We use cookies to

• Track your sessions and allow our website to retrieve data specific to you whenever you are using our site.
• Obtain data on how users use our website. We use this information to improve our website’s performance. The information we collect for this purpose is anonymous.
• We only place cookies on your website if you allow it. When you visit our site for the first time, you will see a pop-up on your screen requesting your permission to use cookies. We will store the cookies on your device if you grant this permission.
• You can turn our cookies on or off whenever you desire via your browser’s privacy and security settings.

This Company Policy is fully protected by Copyright laws. Copying, sharing, or distributing this Company Policy violates the Copyright Act. Violations of this law attract civil and criminal penalties, including fines of up to $250,000 per offense and imprisonment of up to five years.